Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect when you use our services, why we collect it, how we use and share it, your rights under data protection law, and how to contact us. By using our services you agree to the practices described here.

Information We Collect

We collect information you provide directly to us and information we gather automatically when you interact with our services.

Account and identity data: name, date of birth, address, email, phone number, username and password, and other details you provide when registering.
Verification data: identity documents and proof of address when required for account verification.
Contact preferences: marketing choices and communications preferences.
Technical and usage data: IP address, device and browser information, operating system, unique device identifiers, pages and features you use, session information, and log data.
Support and communications: records of correspondence with our support team and any information you provide when you contact us.
Aggregated and anonymized data: statistical or de-identified information used for analytics and service improvement.

How We Use Your Information

To create and manage your account, confirm your identity, and provide access to our services.
To operate, maintain and improve the site, including personalization, feature development, and troubleshooting.
To respond to your requests and communications, including customer support and dispute resolution.
To send relevant service messages and, where you have consented, promotional messages about offers, bonuses, and updates.
To detect, prevent, and investigate fraud, abuse, security incidents, and other prohibited activities.
To comply with legal and regulatory obligations and to maintain records required by law.
To carry out analytics and market research so we can better understand usage patterns and improve our services.

Legal Bases for Processing (GDPR)

Where applicable, we rely on one or more of the following legal bases to process your personal data:

Performance of a contract: to provide the services you request and manage your account.
Legal obligation: to comply with laws and regulatory requirements.
Consent: when you have given permission for specific processing such as marketing communications. You may withdraw consent at any time.
Legitimate interests: for our business operations where those interests are not overridden by your rights, for example for fraud prevention, direct marketing analysis, and service improvements.

Sharing and Disclosure of Information

We may share your information with third parties for legitimate business purposes, always with safeguards appropriate to the context.

Service providers: companies that perform services for us such as identity verification, technical hosting, analytics, customer support, and communications.
Business partners: where necessary to provide features or promotions you request.
Legal and regulatory authorities: if required to comply with laws, court orders, or to respond to lawful requests from public authorities.
Fraud prevention and safety: to detect and prevent fraudulent activity, money laundering, or other harmful behavior.
Corporate transactions: in the event of a merger, acquisition, reorganization, or sale of assets, user data may be transferred as part of that transaction, subject to confidentiality and contractual protections.

Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to recognize you, remember preferences, analyze usage, and deliver relevant content.

Essential cookies: required for core site functionality and security.
Performance and analytics cookies: used to understand how the site is used and to improve performance.
Functional cookies: to remember your settings and preferences.
Advertising and targeting: used only where permitted to deliver relevant promotional content.

You can usually control cookies through your browser settings or device preferences. Disabling certain cookies may affect site functionality.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, to satisfy legal, accounting, or reporting obligations, and to enforce our agreements. When data is no longer required, we securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion or restriction of processing in certain circumstances.
The right to object to processing based on legitimate interests or for direct marketing.
The right to data portability where applicable.
The right to withdraw consent at any time for processing based on consent.
The right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding to requests to protect your privacy and security.

Security Measures

We implement technical and organizational measures designed to protect personal data against accidental loss, unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews. While we strive to protect your information, no method of transmission or storage is completely secure.

International Transfers

Your data may be processed or stored in jurisdictions outside your country. When we transfer personal data internationally, we put in place appropriate safeguards, such as contractual protections, to ensure an adequate level of protection in line with applicable law.

Children's Privacy

Our services are not intended for individuals who are below the legal age required to use gambling services in their jurisdiction. We do not knowingly collect personal data from children. If we learn that we have collected information from a person who is underage, we will take steps to delete that information.

Responsible Use and Account Controls

We provide tools to help you manage your account and control your interaction with our services. These may include options for communication preferences, account settings, activity limits, and temporary or permanent account suspension. We will process the data necessary to provide and manage these tools.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy and indicate the effective date. You should review this policy periodically for any changes.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]