Responsible gambling

Gambling should be an enjoyable form of entertainment. If it stops feeling that way, or begins to affect your mood, finances, relationships or daily life, it can help to pause, take stock, and use practical tools to regain control. Below you will find clear, non-judgmental guidance and concrete steps you can take right now to protect yourself or someone you care about.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer a range of tools designed to help you play within your comfort zone. These options are available in your account settings or by contacting our support team.

Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. These can be lowered immediately and raised only after a cooling-off period.
Loss limits: Limit the total amount you can lose over a set period to reduce financial exposure.
Wagering or bet limits: Cap the maximum stake you can place per spin or hand to discourage large-risk plays while wagering bonuses.
Session timers and reality checks: Receive reminders of how long you have been playing and how much you’ve spent during a session.
Time-outs (short breaks): Temporary suspensions from the site for defined periods (for example, 24 hours, 7 days, or 30 days) to take a short break and reassess play.
Self-exclusion (longer breaks or permanent): Choose longer-term exclusion, which can range from several months to permanent removal. Self-exclusion can be activated immediately and is a strong step for people who need sustained separation from gambling.

Recognizing Warning Signs

Early recognition makes it easier to act before problems escalate. If you notice one or more of the items below, consider using the tools above and seeking additional help.

Spending more money or time than intended and regularly exceeding your own limits.
Chasing losses—trying to win back money by gambling more urgently or increasing stakes.
Neglecting responsibilities at work, school, or home because of gambling.
Borrowing money, using credit, or neglecting bills to fund gambling.
Feeling anxious, irritable, restless, or depressed when you can’t gamble.
Secretive behavior about gambling activity or hiding time and money spent.
Relying on gambling as your main way to cope with stress, loneliness, or boredom.

How to Set Personal Limits

Concrete steps make boundary-setting easier. Try the approach below to create clear, achievable limits.

Decide on the type of limit you need (deposit, loss, wager, session time) and set a realistic amount or duration.
Implement the limit immediately through account settings. If you prefer, ask support to apply the limit for you.
Keep the limits visible—use notes, phone reminders, or a calendar to reinforce your decision.
Review limits regularly and only increase them after a reasonable cooling-off period.
Pair limits with practical changes—remove saved payment methods, restrict app access on your devices, or block gambling sites from your browser.

Self-Exclusion and Account Closure

If shorter measures aren’t enough, self-exclusion and account closure are effective steps to protect yourself.

Self-exclusion: You can self-exclude for a chosen period or permanently. During exclusion your account will be blocked from play and promotions.
Account closure: If you prefer a definitive break, request account closure. This ends access to your account and associated services.
Reversal policy: Lifting a self-exclusion or reopening an account typically requires a cooling-off period and identity verification. This protects you from impulsive reversals.
Confidentiality: Requests are handled respectfully and confidentially by the support team.

Getting Immediate Help

If you feel distressed, unable to stop, or at risk of harming yourself or your finances, seek immediate support.

Use our 24/7 live chat for urgent support with limits, self-exclusion or account issues.
Contact customer support by email for non-urgent help or to request longer-term account changes; responses are provided as quickly as possible.
If you are in immediate danger or face financial crisis, contact local emergency services right away.

Links to Support Organizations

Professional support can make a real difference. We provide a list of regional and national organizations and helplines on our responsible gambling page to help you find confidential, specialist assistance in your area.

These services offer counselling, financial advice, peer support groups, and practical plans for recovery. Reaching out is a strong first step—many people find that a single conversation helps them see options and regain control.

Support for Friends and Family

Gambling-related harm affects more than the person who gambles. If you are worried about someone, you can take supportive and constructive actions:

Talk calmly and without judgement. Express concern and offer practical help, such as assisting with setting limits or contacting support together.
Encourage the person to use site tools like deposit limits or self-exclusion, and offer to help implement them.
Set boundaries of your own—protect your finances and avoid enabling behaviors such as covering losses or providing loans.
Seek support for yourself. Confidential services and family support groups can help you manage stress and decide what actions are healthiest for you and your loved one.

Taking action is a sign of strength, not failure. Whether you use a small tool like a session timer or choose a longer-term self-exclusion, the goal is the same: to protect your wellbeing and keep gambling a safe, recreational activity. If you’d like help choosing the right step, our support team is available and ready to assist with care and confidentiality.